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All items are covered for a minimum of 12 months from the date of purchase unless stated otherwise on the original advertisement or listing, or on the documentation which either we or the manufacturer includes with your device.
Your device is protected against defects that exist or arise as a result of a manufacturing fault or error. This includes mains (AC) chargers, but does not include items such as standard USB cables* or batteries which are classed as consumables, and does not include any added "free" items or accessories such as headphones or cases.
However, generally we will be pleased to replace any cable or battery which fails within the first 6 months (following the date of purchase) at our own discretion.
IMPORTANT: You must report any fault within 3 working days of the first occurance (using the form at the foot of this page), and immediately stop using the device and remove it from any power source unless we advise otherwise. This is extremely important, as a faulty device may not be safe to use and continued use of the device may make the fault worse, leading to a more expensive repair. As such, if this condition is not met you will not be able to claim under the terms of this warranty.
(* Note: Our premium branded cables such as Essager, Rock and Baseus now include a 2 Year no-Quibble Warranty. Replacements are subject to 1 per purchase. This applies to all purchases from 30 June 2019 onwards)
In the event of a valid claim you are entitled to a free repair of the item, or a replacement of at least similar value and type if the item can not be economically repaired at our discretion. We will always replace an item with one of the same type where possible. There is no cash alternative.
However, you are also entitled to a refund if you purchased the item less than 30 days of the date of your claim.
Please do not sign for or accept the item if you can see that the packaging has been damaged or opened when it is handed over to you. If you accept a damaged or opened package we can not help you and you will need to file a claim with the carrier.
If your item is broken or damaged due to wear and tear, accident or misuse it is not covered by this warranty.
Phones and tablets described as "waterproof" are not covered for water ingress, or damage due to the same.
WHY? - Waterproofing generally refers to protection against water ingress at shallow depths for a limited time in pure (or fresh) water. The level of rating is usually defined by the IP rating.
For example, a rating of IP67 means the item can be submerged for up to 30 minutes in 1 meter of fresh water while IP68 rated devices can be submerged up to 1.5 meters for the same length of time.
The problem is that most of the water we experience is not totally fresh and pure, which reduces the time and depth at which the device is protected. Sea water, for example, is very corrosive. Swimming pools often contain chemicals such as fluoride, and so on.
As there is likely no way for you to test the purity of the water you have immersed your phone in, and almost certainly no way for the manufacturers to be able to confirm what 'type' of water the item has been immersed in or for how long, they will not cover those items for water ingress under any circumstances.
OUR ADVICE: We would recommend considering a "waterproof" phone as one that can be safely used in wet weather outdoors and will survive a drop into a pool, bowl of water, a cold drink or even somewhere, um, less desirable without damage – as long as it doesn't take a knock which itself might damage the phone - BUT it should be properly dried before any ports are opened. Remember too that any ports and membranes will naturally wear with time and use which may affect the waterproofing properties.
IP ratings are issued by the International Electrotechnical Commission (IEC) and their official line is that the assignation is strictly for fresh and pure water only, which means it isn't guaranteed for anything else.
In almost all cases a broken, chipped or cracked screen is caused by impact damage, and as such is not covered by your warranty under any circumstances.
Additional protection such as Gorilla Glass may add an extra level of protection but is mostly there to help prevent scratches and marks. It won't prevent the glass from breaking although it may help in some cases.
Again, the manufacturer has no way of checking what impacted the glass or at what force, so cannot be expected to cover broken glass.
Remember your screen is only a tiny fraction of an inch thick. A decent case can be inexpensive and offers the best protection. A screen protector may help to protect your screen from scratches but should not be considered as something that will prevent the glass from breaking.
We would take with "a pinch of salt" those ads promoting screen protectors that show them being drilled or hit with a hammer – even if the protector survives, the impact is likely to break the screen beneath it.
Your warranty does not cover damage or malfunction that may have been caused to the device by apps that have malfunctioned, or will not operate with your phone or tablet, or after use with accessories such as aftermarket chargers, cables or batteries, unless those devices have been supplied by us and are compatible with your phone or tablet.
Any apps obtained from anywhere other than officially recommended sources (e.g. Google Play or the Apple Store) are not recommended for use.
Many apps have been developed or updated with specific versions of an operating system in mind and may not be totally compatible with earlier or later versions, or certain screen sizes. Such apps may not work or display correctly, or may consume more power or memory space than the device is capable of. This is not considered to be a fault with the device.