Ordering

You can pay using credit or debit card (we accept all major cards), or you can use PayPal, Android Pay and Apple Pay. We may also accept UK bank transfer, subject to approval. Please contact us for details.

Absolutely. All payments are handled by a payment processor (such as PayPal) and at no time do we view or store your card details.

Additionally, further checks are made automatically to prevent fraud, so that for example if your card has been reported stolen it will automatically be rejected and reported if somebody tries to use it.

Delivery

Yes, ALL our items include free Economy delivery in the UK. You can also choose from 1st Class Signed For or Next Day Special Delivery, by Royal Mail.

It depends on when you order. We aim to dispatch same working day (Monday to Friday) if your purchase is completed by 2 p.m. (depending on our workload), but it can take up to two hours to for your bank or card issuer to confirm payment so the 2 p.m. cut-off time is not set in stone and could be earlier or later. Please bear this in mind.

For the UK:

- Economy delivery aim is 3-5 working days.

- 1st Class Signed For is 1-3 working days.

- Special Delivery is next working day.

International

This can be anything from 5 to 30 working days depending on the country, and this can vary wildly so please allow 10-14 working days for the EU as a minimum and 15-30 working days outside the EU.

However please be aware that these times are ESTIMATES only and depend on various issues including any potential delays and how busy the carriers are.

Additionally, the effects of the pandemic have seriously disrupted services in many areas. This is ongoing and will vary from time to time, and from area to area.

General delivery details will be provided in your confirmation email.

Generally we use Royal Mail for both UK and international deliveries, but from time to time we may switch to a different carrier, especially if your order weighs over 2kg.

Yes, we ship to all EU countries and most countries within Europe, with tracked, fully insured delivery available.

Unfortunately we do not offer a collection service at this time.

Warranty and Terms of Sale

Absolutely. ALL our items carry a full 12 month warranty with a FREE extended 2 year warranty on many items. You can find full details and a warranty claim form at Your Warranty (1stmobile.uk)

Our full Terms of Sale, including terms for sim cards which have particular terms of purchase and use, can be found at Terms and Conditions (1stmobile.uk)

You can find our full privacy policy, which is fully complaint with UK law, right here: Privacy Policy & Personal Data (1stmobile.uk)

Customer support

Call us on 0333 5775 321 and leave a message. Please note that we can not handle delivery enquiries on this line.

Send a message

Email us at support@1stmobile.co.uk if you have a query not answered above and we'll get back to you