Shipping policy
Your delivery options
You can choose your shipping option at checkout. We offer free UK delivery on all items sold on this site subject to minimum spend), but we strongly recommend our wide range of reduced price tracked delivery options, including Express and Royal Mail Next Day Special Delivery.
All our options are tracked, with even the free Economy service using Track and Scan, and you're automatically covered for loss or damage for your security and peace of mind.
Current prices for all services can be seen at your shopping cart before you check out. You'll be offered the free delivery option by default so if you're happy with this you don't need to do anything else. Simply enter your postcode to see the delivery options available to you.
There is NO ADDITIONAL CHARGE for Highlands and Islands deliveries but please allow a little longer for your order to reach you. Northern Ireland deliveries may incur a surcharge, we will contact you if required.
* Note that on occasion we may substitute for a different service where we deem this is necessary.
Delivery times and service guidelines
- UK Economy delivery is generally 3 to 5 working days
- Express delivery is generally 1 to 3 working days
- Next Day delivery (via Royal Mail Special Delivery) is 1 working day.
- Premium Delivery has a delivery AIM of one working day but is not guaranteed.
- Standard (FREE) delivery is generally 4 to 7 working days but usually arrives sooner.
DELIVERY TIMES ARE NOT GUARANTEED.
Starting from the next working day from the date the order was placed.
Please note that these are UK delivery times and refer to the time for delivery from dispatch, not from the time you placed your order.
We aim to dispatch all orders on the same day if ordered by 2 p.m. but this is not guaranteed. "Working" days means weekdays only and does NOT include weekends or bank holidays. All dispatch times and delivery times are given as estimates only and can not be guaranteed.
We can not be responsible for delivery delays as this may vary due to many factors and in any event is completely beyond our control.
Do be aware that in most cases, delays are due to orders being misrouted and it is not likely to resolve itself within a couple of days in such cases. This is the main cause of missing or delayed items so it is essential that you ensure that your delivery address and postcode is absolutely correct. You will not be covered for loss or non-delivery if you do not include your correct delivery address. Please use capitals for your postcode to avoid confusion.
Returns due to non-delivery and shipping fees can not be refunded for returns or non-deliveries for any reason. Therefore please ensure there is somebody at the address to receive your order. We strongly recommend that you use a tracked service. We offer subsidised prices for most services to help keep prices as low as possible for you so we can not absorb costs for undelivered orders or returns.
All orders are provided with a tracking number except for the free Economy delivery service. For this service we are notified of delivery by the carrier but there are no publicly available tracking details.
If you think your order might have been delayed or lost please allow 7 working days for delivery before contacting us.
